Refund policy

Returns & Exchanges Policy

Last Updated: August 2026

Thank you for shopping with Clowd, LLC (“Clowd,” “we,” “us,” or “our”). We want you to love your CLOWD. If something isn’t quite right, we’re here to help.

RETURNS & EXCHANGES

We accept eligible returns and exchanges within 30 days of delivery.

To be eligible for a return or exchange:

Items must be unworn, unwashed, and unused
Items must be returned in their original condition
All original tags must remain attached
Items must be free of stains, odors, pet hair, makeup, deodorant, or other signs of wear
Proof of purchase or your original order number may be required

Items that do not meet these requirements may be denied a refund or exchange.

EXCHANGES

Need a different size or color? We’re happy to help.

Exchanges are subject to product availability. If your requested item is unavailable, you may choose another eligible item or receive a refund for the returned merchandise.

We recommend submitting your exchange as soon as possible, as inventory is not guaranteed.

RETURN SHIPPING

Unless the item you received was incorrect, defective, or damaged upon arrival, return shipping costs are the responsibility of the customer.

Original shipping charges, including express shipping charges, are non-refundable.

Clowd is not responsible for return packages that are lost or damaged while in transit. We recommend keeping your return tracking information until your return has been processed.

REFUNDS

Once your return is received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after your refund is processed for the credit to appear on your account. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable.

FINAL SALE ITEMS

Items marked FINAL SALE at the time of purchase cannot be returned or exchanged.

Final Sale may include:

Clearance or specifically marked Final Sale merchandise
Gift cards
Limited promotional items specifically marked Final Sale
Other products identified as Final Sale on the product page or at checkout

Discounted merchandise is not automatically Final Sale unless specifically stated.

PRE-ORDER & MADE-TO-ORDER ITEMS

Pre-order and made-to-order products may have different return or exchange restrictions.

Any special return conditions will be disclosed on the applicable product page before purchase.

Once a pre-order or made-to-order item has shipped, the return terms stated on the product page will apply.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the item and issue

If the item is determined to be defective, damaged, or incorrectly fulfilled by Clowd, we will work with you to provide an appropriate replacement, exchange, or refund.

NORMAL WEAR & TEAR

Our return policy does not cover damage resulting from:

Normal wear and tear
Improper washing or drying
Failure to follow garment care instructions
Accidental damage
Misuse or alteration of the product

RETURN ABUSE

Clowd reserves the right to refuse returns or exchanges that do not comply with this policy or where we reasonably determine there has been excessive or fraudulent return activity.

INTERNATIONAL RETURNS

International customers are responsible for return shipping costs as well as any applicable customs duties, taxes, or fees associated with a return.

Original customs duties, taxes, import fees, and shipping charges are non-refundable unless otherwise required by applicable law.

CHANGES TO THIS POLICY

Clowd reserves the right to update or modify this Returns & Exchanges Policy at any time. Changes will be posted on this page with an updated revision date.

Returns will generally be subject to the policy in effect at the time of purchase, except where otherwise required by law.